713.589.2655
Houston, Texas

210.568.3904
San Antonio, Texas

>
  
training schedule Course
 Schedules

Houston Schedule
>
 
 
San Antonio Schedule
>
  
 

>
>
>
 
 

Better Business Bureau

 

 

.


 

 

Managing Conflict

Training Course Content

Course Objective: This course will assist you in understanding and implementing strategies that will help to manage conflict effectively.

Prerequisites: There are no prerequisites for this course.

Contact us to discuss if this level is right for you.

Lesson 1: Recognizing Conflict

Topic 1A: Identify Your Personal Reaction to Conflict
Topic 1B: Develop a Healthy Attitude Toward Conflict
Topic 1C: Assess the Situation
Topic 1D: Avoid Conflict Escalation

Lesson 2: Responding to Conflict

Topic 2A: Actively Listen
Topic 2B: Communicate Effectively
Topic 2C: Respond to Negative Tactics

Lesson 3: Resolving Conflict

Topic 3A: Identify the Source of the Conflict
Topic 3B: Determine the Best Solution
Topic 3C: Implement the Solution


 

 

 
   
     

                                                         |   Home   |   Email Us   |   Privacy Notice   |   Site Map   |