Houston, Texas

San Antonio, Texas

training schedule Course

Houston Schedule
San Antonio Schedule


Better Business Bureau






Managing Conflict

Training Course Content

Course Objective: This course will assist you in understanding and implementing strategies that will help to manage conflict effectively.

Prerequisites: There are no prerequisites for this course.

Contact us to discuss if this level is right for you.

Lesson 1: Recognizing Conflict

Topic 1A: Identify Your Personal Reaction to Conflict
Topic 1B: Develop a Healthy Attitude Toward Conflict
Topic 1C: Assess the Situation
Topic 1D: Avoid Conflict Escalation

Lesson 2: Responding to Conflict

Topic 2A: Actively Listen
Topic 2B: Communicate Effectively
Topic 2C: Respond to Negative Tactics

Lesson 3: Resolving Conflict

Topic 3A: Identify the Source of the Conflict
Topic 3B: Determine the Best Solution
Topic 3C: Implement the Solution




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