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Better Business Bureau






Email Etiquette

Training Course Content

Course Objective: Students will learn the methods of proper communication through email.

Prerequisites: There are no prerequisites for this course.

Contact us to discuss if this level is right for you.

Lesson 1: Email Basics

  • When to use Email
  • Advantages and disadvantages of using Email
  • Company Email policies

Lesson 2: Email Message Body

  • Using Email templates
  • Using To, Cc and Bcc
  • Using descriptive subject line
  • Including opening and closing salutations
  • Using a signature block

Lesson 3: Writing an Effective Email Message

  • Proper word choice / Strong Words / Avoiding Jargon
  • Improving structure and layout
  • Using proper tone
  • Using correct spelling and grammar
  • Improving writing style

Lesson 4: Email Message Structure

  • Structuring an Email message
  • Formatting and style tips
  • Using bullet points

Lesson 5: Email Etiquette Offenses

  • Sending offensive Email
  • Sending and responding to flaming/angry Email
  • Sending or forwarding spam, and chain Email
  • Spelling and Grammar
  • Not responding to Email messages
  • Sending confidential information

Lesson 6: Email Professionalism

  • Email follow up / response time
  • Checking Email regularly

Appendix A: Works Cited

References and Works Cited




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