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Better Business Bureau

 

 

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Change Management for Managers

Training Course Content

Course Objective: With constantly shifting global economies and technological developments, businesses are constantly changing to exploit opportunities. Companies no longer have the luxury of remaining the same. Therefore, managers must constantly prepare for and implement change, guiding their employees through periods of transition. In this course, the student will learn to implement and manage change.

Prerequisites: There are no prerequisites for this course.

Contact us to discuss if this level is right for you.

Lesson 1: Planning for Change

Topic 1A: Analyze the Process of Change
Topic 1B: Identify Barriers to Change
Topic 1C: Determine Available Support

Lesson 2: Communicating Change

Topic 2A: Trends in Customer Service
Topic 2B: The Customer Care Equation

Lesson 3: Managing the Initial Impact of Change

Topic 3A: Educate Employees on the Change Process
Topic 3B: Implement Strategies to Deal with Stress
Topic 3C: Cope with Fear

Lesson 4: Implementing Change

Topic 4A: Engage Employees
Topic 4B: Capitalize on the Change Process
Topic 4C: Maximize the Benefits of Change
Topic 4D: Reframe Change
Topic 4E: Label Milestones
Topic 4F: Troubleshoot Issues
Topic 4G: Report Results


 

 

 
   
     

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